Privacy Policy
Effective Date: November 1, 2025 | Last Updated: November 28, 2025
Ember Radius
180 George Street, Level 42
Sydney, NSW 2000, Australia
Email: [email protected] | Phone: +61 2 9847 3152
Our Commitment to Your Privacy
At Ember Radius, we recognize that your privacy is important. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our services. We are committed to handling your personal data with care, transparency, and in compliance with applicable privacy laws.
By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- • Fill out contact forms on our website, including your name, email address, and message content
- • Subscribe to our newsletter or marketing communications
- • Engage with our services, such as trade show planning or testimonial development
- • Communicate with us via email, phone, or other channels
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- • IP address and general location information
- • Browser type, operating system, and device information
- • Pages visited, time spent on pages, and navigation paths
- • Referring website or source that directed you to our site
- • Cookie data and similar tracking technologies as described in our Cookie Policy
Legal Basis for Processing
We process your personal data based on the following legal grounds: your consent when you submit forms or accept cookies, contractual necessity when providing our services, legitimate interests in improving our website and services, and compliance with legal obligations where applicable.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for three years, analytical data for two years, and client project data for the duration of our engagement plus seven years for business records compliance.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
To respond to your inquiries, provide the services you request, communicate about projects, send confirmations and updates, and maintain our business relationship with you.
Website Improvement and Analytics
To understand how visitors use our website, identify areas for improvement, analyze trends and user behavior, optimize content and user experience, and troubleshoot technical issues.
Marketing Communications
To send newsletters, service updates, and promotional materials (only with your consent), share relevant content and resources, and inform you about our services and offerings. You may opt out of marketing communications at any time.
Legal Compliance and Protection
To comply with applicable laws and regulations, respond to legal requests and prevent fraud, protect our rights and property, and enforce our terms and conditions.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- • Service Providers: We work with trusted third-party service providers who assist us with website hosting, analytics platforms like Google Analytics, email marketing services, and customer relationship management systems. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- • Business Transfers: If Ember Radius is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
- • Legal Requirements: We may disclose your information when required by law, in response to legal processes, to protect our rights or the rights of others, or to prevent fraud or security threats.
- • With Your Consent: We may share information for purposes not described in this policy when we have obtained your explicit consent to do so.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption and Secure Transmission
SSL/TLS encryption for data transmitted through our website and secure storage protocols for data at rest
Access Controls
Restricted access to personal data on a need-to-know basis and regular review of access permissions
Regular Security Audits
Periodic assessments of our security infrastructure and prompt updates to address vulnerabilities
Breach Notification
Procedures to detect and respond to security incidents, with notification to affected individuals as required by law
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you and information about how we use it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information in certain circumstances, subject to legal retention requirements.
Right to Data Portability
Receive your personal information in a structured, commonly used format and transmit it to another service provider.
Right to Object
Object to processing of your personal information for certain purposes, including marketing communications.
Right to Withdraw Consent
Withdraw your consent to processing at any time where we rely on consent as the legal basis.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable law.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
We are based in Australia and primarily serve clients within Australia. However, some of our service providers may be located in other countries. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
These safeguards may include standard contractual clauses, adequacy decisions by relevant authorities, or other mechanisms approved under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:
- • Updating the "Last Updated" date at the top of this policy
- • Posting a notice on our website homepage for significant changes
- • Sending an email notification to registered users where appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ember Radius
180 George Street, Level 42
Sydney, NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9847 3152
We aim to respond to all privacy-related inquiries within 30 days.